Reference

How kl5 Handles Your Account and Payment Data

When you open an account and connect your bKash, Nagad, or Rocket wallet, kl5 collects only what it needs to run your account and process your transactions.

bKash, Nagad, Rocket wallet data handled with careNo unnecessary data collectionYour rights respected at every stepContact us to request changes or deletion
kl5 How kl5 Handles Your Account and Payment Data
HOW WE PROTECT YOU

Data Handling, Security and Your Account Controls

We apply technical safeguards across your account from the moment you register. Your session data is encrypted in transit, and wallet references from bKash, Nagad, or Rocket transactions are stored in isolated, access-controlled environments. We do not retain more data than our operations require, and we review retention schedules periodically to remove records that no longer need to be kept. Where local regulations in eligible regions impose specific requirements on financial data, we follow those requirements. You remain in control of your data preferences through your account settings and through direct requests to our support team.

Encryption in Transit

All data moving between your device and our servers — including wallet references and login credentials — is encrypted using SSL so it cannot be intercepted in transit.

Cookie Controls

We use session and preference cookies to keep you logged in and remember your settings. You can clear or block these from your browser at any time without losing your account.

Payment Data Isolation

bKash, Nagad, and Rocket transaction references are stored separately from your general profile data, with access limited to the payment verification process only.

Right to Request Deletion

You can ask us to delete your account and associated data at any time. We will confirm what can be removed and what must be retained under applicable financial record rules.

REACH OUR POLICY TEAM

Contact Us About Your Privacy Rights

If you want to access, correct or delete the data we hold on your account — including payment records linked to bKash, Nagad, or Rocket — our support team can process your request. Send your query through the channel that suits you best and we will respond as quickly as we can. All privacy requests are handled separately from general account queries to keep things clear on our end.

Live Chat Start a chat session from your account dashboard. Identify yourself and state your data request — our team will guide you through the next steps.
Email Support Email our support address with your registered contact detail and the specific data you want reviewed, corrected or removed from our records.
Account Settings Some data preferences — like marketing contact opt-outs and cookie settings — can be adjusted directly inside your account settings without contacting support.

Common Questions About Your Privacy on kl5

These are the questions we get most often about how your data is handled on kl5. If your question is not here, reach out through live chat or email and we will give you a straight answer.

We collect your name, contact details and login credentials at registration. We do not collect unnecessary background information — only what is needed to verify your account and process your transactions.

No. We receive only a transaction reference and your wallet number to match your deposit to your account. Your PIN never passes through our systems and is never stored on our end.

Yes. Contact our support team via live chat or email with your registered details and request a copy of your account data. We will respond and provide what we hold within a reasonable timeframe.

Active account data is held while your account remains open. Transaction records may be kept longer if financial regulations in the eligible regions we operate in require a minimum retention period.

Only where it is necessary to fulfil your transaction — such as with payment processors handling bKash or Nagad transfers. We do not sell your data to advertisers or unrelated third parties.

Send a deletion request through live chat or email. We will confirm which data can be removed immediately and which records must be retained under applicable financial or legal obligations before proceeding.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.